Completing Your Order
To allow us to set up your license and/or support subscriptions, please note the following:
Licenses
For each license that you order, you are entitled to a license key that will uniquely identify your license. Upon completion of your purchase, you will receive an email with confirmation of your order. Then, within 48 hours of your purchase, you will receive another email containing your license key information, download access, and product support information (if applicable). If you have any questions in the interim, please contact us and we’ll be happy to follow up with you.
Support Subscriptions
For each support subscription that you order, you are entitled access to the Sencha premium support forum and a copy of your subscription agreement.
Important: In order to finalize your order, please send an email to [email protected] with the following information:
- Your full name and company name (if applicable)
- The order number(s) you received from your confirmation email (Credit Card or PayPal purchase).
- Your existing Sencha Forum ID. If you do not already have a Sencha Forum ID, please take a minute to register for free.
- If you purchased more than one license and/or subscription, please provide the existing Sencha Forum IDs of any other users who need access to the Sencha premium forum. We will add your users to the premium forum and send you an email confirming your forum membership, and a link to view your support agreement.
General Information
- For ordering related questions, please read the purchasing topics in this FAQ.
- For any general licensing, maintenance, and/or support related questions, please read this FAQ.
PayPal Purchases
If you plan on using PayPal for your payment, please note that PayPal requires that any purchase over $2,000 US Dollars be made through a verified bank account in your PayPal Account. PayPal will not allow a checkout over that amount.
Contact Us
If you have further questions about ordering a product license or support subscription, please contact us and we’ll be happy to follow up with you.
