Service provider

Description of Processing

Location of Processing

Amazon AWS

Cloud Hosting Provider -
Qubole user name and email
Application log data
Limited temporary cache storage data processing results

US (us-east-1, us-west-2) EU (eu-central1, eu-west) AP (ap-south, ap-northeast, ap-southeast)

* Specific locations available here.

Google Cloud Platform

Cloud Hosting Provider -
Qubole user name
Qubole user email
Application log data
Limited temporary cache storage data processing results

us-east, us-west, us-central, northamerica-northeast, asia-east, asia-northeast, asia-southeast, southamerica-east, europe-north, europe-west, Australia-southeast

* Specific locations available here.

Oracle Cloud Infrastructure

Cloud Hosting Provider -
Qubole username and email
Application log data
Limited temporary cache storage data processing results

US

SendGrid

Provides outbound Qubole application alert and service emails to users -
Qubole user email address; communication history

US

Intercom

Provides in application user communication service -
Qubole user email address and user ID
Communication history
usage and metrics data

US

Zendesk

Provides customer support ticketing services -
Qubole user email address and user ID
Contact information
Support details

US

Salesforce Service Cloud

Provides customer relationship management -
Qubole user email address and user ID
Account information
Contact history

US

Pendo

Provides in-application user communication and training -
Qubole user email address and user ID
Communication history

US

Okta

Provides authentication “SSO” services -
first and last name
business contact info
email

Okta's AWS (Standard Service – USA
EU Cell – Germany, Ireland
APAC Cell – Singapore, Australia
Japan Cell – Japan)

JIRA

Provides customer support ticketing services -
Qubole user email address and user ID
contact information; support details

US